Active Incident · Ransomware Response
Ransomware Attack? Here's What to Do Right Now.
If your systems are locked or you're seeing a ransom note, you're in the right place. Call now — you'll reach us directly, or a quick intake line that gets us the essentials so we can call you back fast.
You'll have a clear picture of what's happening and what happens next within 6 hours.
What Happens When You Call
A clear process, not a black hole.
Call 780.666.2595
If we can't pick up immediately, our intake line gathers the essentials — what happened, when, what systems are affected — so nothing gets lost while we get back to you.
We call back within 6 hours
With a clear understanding of your situation and an actual timeline for what needs to happen next — not a vague "someone will be in touch."
Our recovery partner steps in
We bring in a specialized ransomware assessment and recovery partner, who typically responds within 8 hours to assess what's recoverable.
While You Wait for the Callback
A few things worth doing right now.
These won't undo what's happened, but they can meaningfully protect what's still recoverable:
- Don't pay the ransom yet. There's no guarantee payment restores your data, and it's a decision worth making with full information, not under panic.
- Disconnect affected systems from the network if you safely can — unplug the ethernet cable or disable WiFi. Don't power them off or reboot, which can destroy evidence needed to understand what happened and what's recoverable.
- Photograph the ransom note and anything else on screen, rather than just closing the window.
- Check whether you have cyber insurance. Many policies require using an insurer-approved response firm — worth knowing before any other decisions get made.
- Write down the timeline as best you remember it — when things were last working normally, when you first noticed something wrong.
Being Straight With You
What we can and can't promise.
LogosCyber isn't a forensics or decryption firm — and we'd rather tell you that upfront than have you assume otherwise. What we do is triage your situation quickly and connect you directly with a specialized recovery partner who handles the technical assessment and, where possible, decryption. No legitimate provider can guarantee data recovery in every case, and we won't tell you otherwise. What we can promise is a real response within 6 hours, a specialist engaged within 8, and no runaround in between.
Get Help Now
Don't wait on this one.
Every hour matters. Call now and we'll take it from there.
Call 780 666 2595 →